bajl Privacy Policy

bajl is an online gaming and sports betting platform operated for Bangladeshi users. The main purpose of this privacy policy is to ensure the protection of our members' personal information and to maintain full transparency in how that information is processed.

This policy applies to services provided through bajl's website, mobile application, and any digital services. If you register on bajl, play any game, place a bet, or use support services, this policy applies directly to you.

Users under the age of 21 are not permitted to register on the bajl platform. Our position on this is clear, and we do not knowingly collect information from any underage person. Our verification process for age confirmation is followed strictly.

2.1 Information Provided at Registration

The following information you provide when opening an account on bajl is collected:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Payment method details (bKash, Nagad, Rocket, or Upay number)

2.2 Automatically Collected Information

While you use the bajl platform, certain information is collected automatically, such as:

• IP address and device type
• Browser information and operating system
• Login time, session duration, and activity on the platform
• Game history, betting activity, and transaction details
• Cookie and local storage data

2.3 Identity Verification Information

In certain situations — such as large withdrawals or account verification — bajl may request a copy of a government-issued ID or other relevant documents to confirm your identity. This information is stored with strict security and is used only for the verification process.

bajl uses the information collected for the following purposes:

• Completing account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses, rewards, and VIP services
• Providing customer support and technical assistance
• Preventing fraud, money laundering, and other illegal activity
• Maintaining platform security and resolving technical issues
• Analysing user experience to improve service quality
• Complying with applicable laws and regulations

bajl uses your information only for the purposes stated in this policy. Personal information is not sold to third parties and is not used for unrelated commercial marketing purposes.

bajl does not share your information with third parties as a matter of policy. However, information may be shared in the specific cases listed below:

4.1 Service Partners

Transaction information necessary for payment processing is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies.

4.2 Game Providers

Game and live casino studios including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe may access limited information to operate specific services. This information is used only for managing gameplay.

4.3 Legal Obligations

When required by a court order, a request from an investigative authority, or applicable law, bajl is obliged to provide information to the relevant authorities. Only the information legally required is provided in such situations.

bajl has put in place both technical and procedural security measures to protect your information:

• SSL Encryption: SSL technology is used for all data transfers, keeping the exchange of information fully secure.
• Password Hashing: Your password is not stored directly — it is secured using a strong hashing algorithm.
• Access Controls: Only authorised staff can access the necessary information, and a record is kept of every access.
• Regular Security Reviews: Security assessments are conducted regularly to identify system vulnerabilities.
• OTP Verification: A two-step OTP-based verification system is active during login and transactions.

While bajl is committed to maintaining the highest level of security, no digital system can guarantee 100% security. You are also advised to protect your password and login details carefully.

The bajl website and app use various types of cookies and tracking technologies:

6.1 Essential Cookies

These cookies are necessary for the basic operation of the platform. They are used for session management, storing login information, and security verification. These cookies cannot be disabled, as doing so would disrupt the normal functioning of the platform.

6.2 Analytics Cookies

Analytics cookies are used to understand user experience and improve service quality. Information such as which pages are visited most and what types of games are played most is analysed on an aggregate basis.

6.3 Preference Cookies

These cookies are used to remember your language selection, display settings, and personal preferences, making your bajl experience more convenient.

bajl does not retain information beyond what is necessary. Different retention policies apply to different types of information:

• Information for active accounts is retained until the account is closed.
• Records of financial transactions are kept for a period determined by legal and regulatory requirements.
• Verification documents are retained for a set period from the date of the last transaction.
• Even after a request to delete an account, certain information may be retained for a limited period to handle potential disputes and meet legal obligations.

Every registered member of bajl has the following rights regarding their personal information:

8.1 Right to Access Information

You may request to see what information bajl holds about you at any time. This request can be made through the support team.

8.2 Right to Correct Information

If any information in your account is incorrect, contact bajl support to have it corrected. Ensuring accurate information is also important for your security.

8.3 Right to Delete Your Account

You may request to close your bajl account and have your information deleted. However, due to legal obligations, certain information may need to be retained for a set period.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific reasons. If your objection is legally justified, bajl will take action accordingly.

To learn more about the protection of your information and responsible use, read our Responsible Gaming page, which discusses safe gaming practices in detail.

Although bajl operates primarily for Bangladeshi users, some technical services may be hosted on international servers. Where information is transferred internationally, bajl ensures that such transfers are carried out under appropriate security measures.

All our third-party partners follow their own data protection policies, and bajl works only with partners that meet acceptable standards for data protection.

bajl explicitly does not provide its services to persons under the age of 21 (21+). Information from any underage person is not knowingly collected.

This rule is enforced through the age verification process at registration. If it is later found that a user opened an account without meeting the age requirement, that account will be closed immediately and the relevant information will be deleted.

bajl reserves the right to amend this privacy policy when necessary. Registered members will be notified by email or mobile number of any significant changes.

If you continue to use the bajl platform after changes have been made, you will be considered to have accepted the new policy. The date of changes will always be noted at the top of this page under the "Last updated" section.

To learn more about all the terms of using bajl alongside this policy, visit our About Us page, which describes the platform's goals and values.